All orders placed before noon on business days will be shipped out that same day. We ship with FedEx Ground or USPS. Once your order ships out you will get an email with the tracking information so you can follow up on where your package is currently at. You will also be able to track your package from your Account on our site. Typical east coast shipping time is 2-3 days, and west coast shipping is usually 3-5 days.
If you have special shipping instructions (leave on porch, deliver to side door, etc…) you can write that in the Order Comments when you go to place the order and we will make sure to notify FedEx or USPS. You can also call FedEx at 1-800-GoFedEx and give them your tracking number to add special instructions to your delivery.
We cannot ship to PO. Boxes. Sorry for the inconvenience.
We want you to be happy and satisfied with your purchase from Proti MD. We will gladly fix any order that was incorrect, missing items, or accept your original order for return if the return is a result of our error. Any claims or returns must be made no later than 10 Days after the items have been delivered.
Unopened products can be returned for a full refund as long as the packages aren’t damaged. You can expect a refund in the same form of payment originally used for purchase, or as store credit, usually within 1 to 3 business days of our receiving your return. If the refund is due to a shipping error by us, then we will refund your shipping charges for returning the items to us. If your return is not due to our error, we will deduct the return shipping costs of your order from your refund amount.
If you have bought a powder or bar product and after trying it you decided that you don’t like it, we will accept returns on products missing just one packet or bar from the box, and we will refund the product in the form of store credit. You are responsible for shipping the products back to us. You can call us at (407) 274-1679, or email us at firstname.lastname@example.org for our shipping return information.